Policies and Shipping Rates
Shipping Policy
All orders are processed within 2 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
***Potential delays due to a high volume of orders or postal service problems that are outside of our control will be communicated immediately.***
Domestic Shipping Rates and Estimates
|
Shipping option |
Estimated delivery time |
Price |
|
Option 1 |
Combined Shipping |
Varies |
|
Option 2 |
Under 16 oz. / 1lb. |
$5 |
|
Option 3 |
1 lb. to 4 lbs. |
$10 |
| Option 4 | 4 lbs. to 8 lbs. | $15 |
| Option 5 | Over 8 lbs. | $20 |
IN-STORE PICK-UP
You can skip the shipping fees with free local pickup at 715 Kensington Ave, Suite 11, Missoula, Montanan 59801. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 to 3 business days. We will send you an email when your order is ready along with instructions.
Our in-store pickup hours are Wednesday through Sunday from 3pm-7pm. Please have your order confirmation email with you when you come.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at boutique@t3theythemtheirs.com with your name and order number, and we will look into it for you.
Refunds, Returns, and Exchanges
We accept returns up to 7 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at boutique@t3theythemtheirs.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at boutique@t3theythemtheirs.com